Have you ever faced a situation where your PlayStation game refuses to start? This can be quite frustrating, especially when you’re all set for an exciting gaming session. This article will guide you through some simple steps to troubleshoot and resolve game launch issues on PlayStation consoles.
Understanding the Problem
PlayStation consoles, both PS5 and PS4, are known for their robust gaming capabilities. However, like any other technology, they can sometimes run into issues. One common problem that gamers face is the inability to start a game.
Troubleshooting Steps for PS5 Console
If you’re using a disc version of the game on your PS5 console and it won’t start, there are a few troubleshooting steps you can follow. First, check if there are any issues with the disc. If the game is installed on USB extended storage, try moving the game data to the internal storage of your PS5 console.
Sometimes, a simple restart of your PS5 console can solve the problem. Press the PS button and select Power > Restart PS5. If the issue persists, you might need to restore your licenses or even delete and re-download the game.
Checking Your Internet Connection
Internet connection can also play a role in game launch issues. If possible, try using a wired connection. Also, ensure that your PS5 console has the latest system software installed.
Understanding the Padlock Icon
In some cases, you might see a padlock icon next to a game. This could indicate a problem with the game’s license. If the padlock covers the whole game image, your Family Manager can amend it. To verify that you have the license for the content, make sure you’re signed in to the account that you used to buy the game.
If the game is part of your PlayStation Plus subscription, ensure the subscription is active. If someone else on your console owns the game, they should have enabled Console Sharing and Offline Play.
🔒Unable to start a downloaded game?
🔒Padlock icon appearing next to a game purchase or add on?
If so, try these troubleshooting steps.⚙️Troubleshooting game launch issueshttps://t.co/W7e9Cc9JT8 pic.twitter.com/MGcrLeBuK2
— Ask PlayStation (@AskPlayStation) May 19, 2024
Checking the PlayStation Network Status
If you’ve verified all these and still have access issues, check the PlayStation Network status page. If there are any alerts, wait until the service is up and running and then try again.
Remember, it’s not just PlayStation consoles that can have game launch issues. Steam games can also fail to launch due to corrupt game files, outdated drivers, a cluttered download cache, and interference from other apps. So, the troubleshooting steps mentioned above can be applicable to them as well.